Shipment and delivery

All of our cheeses and other delicious Dutch treats are shipped directly from our cheese farm here in the Netherlands to our customers. Upon receipt of your order, it is processed, packaged and shipped as quickly as possible. You will receive by email a track and trace code to easily follow your shipment.

The shipping is free with an expenditure above €75, $89 or £60

Shipping within the EU

Shipping to the Netherlands and Belgium goes via DHLforyou €5,95

Other EU countries we ship by DHL Parcel or DHL Express (On Demand Delivery)

DHL Parcel and DHLforYou is the regular DHL service for a home or pickup point delivery. In addition, we also offer DHL Express. This is a premium shipping service, you can read more about it below:

With ODD, as a shipper, you choose to proactively keep your customers informed about the journey their shipment is taking.
  • The recipient determines online which delivery option best fits.
  • View estimated delivery times and shipping costs per EU country below

    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Austria 2-3 business days € 7,95 1 business day € 12,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Bulgaria 3-5 business days € 9,95 1 business day € 14,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Croatia 3-5 business days € 9,95 1 business day € 14,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Cyprus 3-5 business days € 9,95 1 business day € 14,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Czech Republic 3-5 business days € 9,95 1 business day € 12,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Denmark 2-3 business days € 7,95 1 business day € 12,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Estonia 3-5 business days € 9,95 1 business day € 14,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Finland 3-5 business days € 9,95 1 business day € 14,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    France 2-3 business days € 7,95 1 business day € 12,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Germany 1-2 business days € 5,95 1 business day € 9,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Greece 3-5 business days € 9,95 1 business day € 14,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Hungary 3-5 business days € 9,95 1 business day € 14,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Ireland 2-3 business days € 7,95 1 business day € 12,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Italy 2-3 business days € 7,95 1 business day € 12,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Lithuania 3-5 business days € 9,95 1 business day € 14,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Luxembourg 1-2 business days € 5,95 1 business day € 9,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Malta 3-5 business days € 9,95 1 business day € 14,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Poland 2-3 business days € 7,95 1 business day € 12,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Portugal 2-3 business days € 7,95 1 business day € 12,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Romania 3-5 business days € 9,95 1 business day € 14,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Slovakia 3-5 business days € 9,95 1 business day € 14,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Slovenia 3-5 business days € 9,95 1 business day € 14,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Spain 3-5 business days € 9,95 1 business day € 14,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Sweden 2-3 business days € 7,95 1 business day € 12,95
    Country DHL Parcel Shipping rate DHL Express Shipping rate
    Switzerland 2-3 business days € 9,95 1 business day € 12,95

    Shipping Outside the EU

    We ship worldwide with DHL Express | On Demand Delivery). Exception is United State (FedEX International Priority) &  Russia (PostNL Global Pack). If your country is not in our list of shipping destinations, please contact us (webshop@henriwillig.com) and we will check with our shipper to see if there may still be options to ship to the specified destination.

    Shiipping to the US (FedEx) is  €14.95 ($18) 

    Shipping to Russia (PostNL Global pack)  €19,95 ($23,40) the maximum weight per order will be 5kg. We ship every thursday of the week. 

    Shipping outside the EU is €14.95 ($18) 

    For most destinations to which we ship, the (local) carrier of your order will make 1-2 attempts to deliver the package. If no one is present at the delivery address to receive the package, a notification will be left informing the addressee where the package can be picked up.

    The package will be available for a limited time at this pickup point. After this, the package will be returned to us. If you have not received a message where you can pick up your order, please contact us: webshop@henriwillig.com

    FAQ - Shipping & Delivery

    Is there a weight limit to my order?
    Weight limit depends on the destination. In most cases you can order as many items as you want. We will make sure everything you ordered is shipped to you, and we will evaluate if it is necessary to split your order into more than one box. 

    Can I have my order shipped to an APO/FPO/DPO address as well?
    No, unfortunately this is not possible. This is only a service that UPS provides.

    Can my order be delivered to a parcel pickup point?
    Yes, provided they are available in the country. You can then easily select a service point via our location finder. 

    Can my order also be delivered to a hotel?
    Yes, we can also deliver your order to a Hotel. But please make sure that this hotel has the right facilities to store your package and hand it over to the right person. Please include the name of the person (hotel guest) for whom the package is when you place your order.

    Can I have my order delivered on a specific date/day or at a specific time?
    Yes, this is possible with DHl Express On Demand Express. With ODD, DHL Express offers flexibility to the recipient. You can choose when and where you want your shipment to be delivered. You can also use DHl parcel to choose to have the order sent in the future.

    What is your return policy?
    Our products are made with passion and to high quality standards. Should there nevertheless be any complaints about our products, for example due to transport or damage to the product, and you wish to return, please contact our customer service within 2 weeks. You can do this via the e-mail address webshop@henriwillig.com, with the subject product. You will receive a response from us as soon as possible. You can rest assured that your question or comment will be dealt with and that Henri Willig Kaas will strive to provide a proper solution within 30 days, such as a refund or a new product.