Payment methods Payment methods

Shipment and delivery

Shipping

All our cheeses and other delicious Dutch goodies are shipped directly to our customers from our cheese farm here in the Netherlands. When we receive your order it will be processed, boxed and shipped as soon as possible. 2-3 times a week our shipper will collect all our prepared packages here at our cheese farm. Our shipper will ensure that your order will be delivered to you in perfect condition.

Currently we ship to over 60 different countries worldwide. If your country is not listed in our shipping destinations list, please contact us (webshop@henriwillig.com) and we will inform with our shipper if perhaps there still may be possibilities to ship to the specified destination.

For all our US and Canadian shipments we use the services of FedEx. The estimated delivery time for these shipments is 3-5 business days. We charge a flat shipping rate of $ 9.95 (regardless weight and size of the package). When your order is prepared for shipment and the package is handed over to FedEx you will receive an email notification from FedEx with all the necessary track and trace information. With this shipping information and track & trace number you can monitor the progress of the shipment of your package and you will  be notified when your order is scheduled to be delivered.

For all our other shipments (Europe/Asia/Africa/Oceania/South America) We use the services of PostNL and their local network partners. The shipping destination,  day of ordering, scheduled day of shipment and estimated delivery time can be found in the following schedule (see below). We charge a flat shipping rate of € 4,95 (regardless weight and size of the package) for all EU destinations, and for all our other destination we charge € 9,95. When your order is prepared for shipment and the package is handed over to PostNL you will receive an email notification from our shipper or from us with all the necessary track and trace information. With this shipping information and track & trace number you can monitor the progress of the shipment. If there are any further questions regarding your shipment do not hesitate to contact us (webshop@henriwillig.com ), please do not forget to state your order ID#.

Shipment information for customers from the U.S.A. and Canada

Shipment schedule

Order Shipment* Estimated day of delivery **
Monday Tuesday ± 3-5  business days
Tuesday Friday ± 3-5 business days 
Wednesday Friday ± 3-5 business days 
Thursday Friday ± 3-5 business days
Friday Tuesday ± 3-5 business days 
Saturday Tuesday ± 3-5 business days
Sunday Tuesday ± 3-5 business days 

* shipment days sometimes vary.

** depending on customs time

 

Shipping information for all other customers:

Country Day of shipment Delivery time Shipping rate
Brazil Monday, Wednesday, Friday ± 8 working days € 9,95
Country Day of shipment Delivery time Shipping rate
Hong Kong Monday, Wednesday, Friday ± 6 working days € 9,95
Country Day of shipment Delivery time Shipping rate
Indonesië Monday, Wednesday, Friday ± 9 working days € 9,95
Country Day of shipment Delivery time Shipping rate
Andorra Monday, Wednesday, Friday ± 5 working days € 9,95
Country Day of shipment Delivery time Rate
Australia Monday, Wednesday, Friday ± 9 working days € 9,95
Country Day of shipment Delivery time Rate
Austria Monday, Wednesday, Friday ± 5 working days € 4,95
Country Day of shipment Delivery time Rate
Belarus Monday, Wednesday, Friday ± 13 working days € 9,95
Country Day of shipment Delivery time Rate
Belgium Monday, Wednesday, Friday ± 3 working days € 4,95
Country Day of shipment Delivery time Rate
Bosnia and Herzegovina Monday, Wednesday, Friday ± 10 working days € 9,95
Country Day of shipment Delivery time Rate
Bulgaria Monday, Wednesday, Friday ± 8 working days € 4,95
Country Day of shipment Delivery time Rate
China Monday, Wednesday, Friday ± 16 working days € 9,95
Country Day of shipment Delivery time Rate
Croatia Monday, Wednesday, Friday ± 10 working days € 4,95
Country Day of shipment Delivery time Rate
Cyprus Monday, Wednesday, Friday ± 8 working days € 4,95
Country Day of shipment Delivery time Rate
Czech Republic Monday, Wednesday, Friday ± 6 working days € 4,95
Country Day of shipment Delivery time Rate
Denmark Monday, Wednesday, Friday ± 4 working days € 4,95
Country Day of shipment Delivery time Rate
Estonia Monday, Wednesday, Friday ± 7 working days € 4,95
Country Day of shipment Delivery time Rate
Finland Monday, Wednesday, Friday ± 6 working days € 4,95
Country Day of shipment Delivery time Rate
France Monday, Wednesday, Friday ± 4 working days € 4,95
Country Day of shipment Delivery time Rate
Georgia Monday, Wednesday, Friday ± 10 working days € 9,95
Country Day of shipment Delivery time Rate
Germany Monday, Wednesday, Friday ± 4 working days € 4,95
Country Day of shipment Delivery time Rate
Greece Monday, Wednesday, Friday ± 8 working days € 4,95
Country Day of shipment Delivery time Rate
Hungary Monday, Wednesday, Friday ± 6 working days € 4,95
Country Day of shipment Delivery time Rate
Iceland Monday, Wednesday, Friday ± 6 working days € 9,95
Country Day of shipment Delivery time Rate
Ireland Monday, Wednesday, Friday ± 5 working days € 4,95
Country Day of shipment Delivery time Rate
Israel Monday, Wednesday, Friday ± 6 working days € 9,95
Country Day of shipment Delivery time Rate
Italy Monday, Wednesday, Friday ± 6 working days € 4,95
Country Day of shipment Delivery time Rate
Japan Monday, Wednesday, Friday ± 9 working days € 9,95
Country Day of shipment Delivery time Rate
Kazakhstan Monday, Wednesday, Friday ± 10 working days € 9,95
Country Day of shipment Delivery time Rate
North Korea Monday, Wednesday, Friday ± 16 working days € 9,95
Country Day of shipment Delivery time Rate
South Korea Monday, Wednesday, Friday ± 10 working days € 9,95
Country Day of shipment Delivery time Rate
Latvia Monday, Wednesday, Friday ± 7 working days € 4,95
Country Day of shipment Delivery time Rate
Liechtenstein Monday, Wednesday, Friday ± 5 working days € 9,95
Country Day of shipment Delivery time Rate
Lithuania Monday, Wednesday, Friday ± 7 working days € 4,95
Country Day of shipment Delivery time Rate
Luxembourg Monday, Wednesday, Friday ± 3 working days € 4,95
Country Day of shipment Delivery time Rate
Macedonia Monday, Wednesday, Friday ± 10 working days € 9,95
Country Day of shipment Delivery time Rate
Malta Monday, Wednesday, Friday ± 8 working days € 4,95
Country Day of shipment Delivery time Rate
Moldova Monday, Wednesday, Friday ± 13 working days € 9,95
Country Day of shipment Delivery time Rate
Montenegro Monday, Wednesday, Friday ± 10 working days € 9,95
Country Day of shipment Delivery time Rate
Netherlands Monday, Wednesday, Friday ± 2 working days € 4,95
Country Day of shipment Delivery time Rate
New Zealand Monday, Wednesday, Friday ± 9 working days € 9,95
Country Day of shipment Delivery time Rate
Norway Monday, Wednesday, Friday ± 5 working days € 9,95
Country Day of shipment Delivery time Rate
Poland Monday, Wednesday, Friday ± 6 working days € 4,95
Country Day of shipment Delivery time Rate
Portugal Monday, Wednesday, Friday ± 7 working days € 4,95
Country Day of shipment Delivery time Rate
Romania Monday, Wednesday, Friday ± 8 working days € 4,95
Country Day of shipment Delivery time Rate
Russian Federation Monday, Wednesday, Friday ± 15 working days € 9,95
Country Day of shipment Delivery time Rate
San marino Monday, Wednesday, Friday ± 8 working days € 9,95
Country Day of shipment Delivery time Rate
Serbia Monday, Wednesday, Friday ± 10 working days € 9,95
Country Day of shipment Delivery time Rate
Singapore Monday, Wednesday, Friday ± 8 working days € 9,95
Country Day of shipment Delivery time Rate
Slovakia Monday, Wednesday, Friday ± 6 working days € 4,95
Country Day of shipment Delivery time Rate
Slovenia Monday, Wednesday, Friday ± 7 working days € 4,95
Country Day of shipment Delivery time Rate
South Africa Monday, Wednesday, Friday ± 11 working days € 9,95
Country Day of shipment Delivery time Rate
Spain Monday, Wednesday, Friday ± 6 working days € 4,95
Country Day of shipment Delivery time Rate
Sweden Monday, Wednesday, Friday ± 5 working days € 4,95
Country Day of shipment Delivery time Rate
Switzerland Monday, Wednesday, Friday ± 4 working days € 9,95
Country Day of shipment Delivery time Rate
Taiwan Monday, Wednesday, Friday ± 10 working days € 9,95
Country Day of shipment Delivery time Rate
Turkey Monday, Wednesday, Friday ± 11 working days € 9,95
Country Day of shipment Delivery time Rate
Ukraine Monday, Wednesday, Friday ± 13 working days € 9,95
Country Day of shipment Delivery time Rate
United Kingdom Monday, Wednesday, Friday ± 5 working days € 4,95


 


Delivery

For most of the destinations we ship to, the (local)carrier for your order will make 1-2 attempts to deliver the package. When there is no one present at the delivery address to accept the package a notification will be left informing the addressee where to pick up the package.

The package will be available for a limited amount of time at this parcel pickup point. After this the package will be shipped back to us. If you’ve not received a notification, informing you where to pick up your order, please contact us: webshop@henriwillig.com

FAQ – Shipping & Delivery

Is there a weight limit to my order?

No, There is no weight limit. You can order as many items as you like. We will make sure that everything you have ordered will be shipped to you, and we will judge if it is necessary to split up your order more than one box. (there will be no additional shipping costs)

Can I also have my order shipped to a APO/FPO/DPO address?

No, this is unfortunately not possible. This is only a service USPS provides.

Can my order be delivered at a parcel pick up point?

No, this service is currently not available. We can only ship your order to a residential/business address

Can my order be delivered at a Hotel?

Yes, we can also ship your order to a Hotel. But please make sure that this hotel has the proper facilities to store your package and hands it over it to the correct person.

Please add the name of the person (hotel guest) who the package is for when you place your order.

Can I have my order delivered on a specific date/day or at a specific time.

No, this is unfortunately not possible. In most cases our shipper cannot determine the exact delivery date/day/time. However if you would not like to have your order delivered to you before a certain date, please indicate this date when you place your order. We will hold on to your order and make sure the order will not be delivered to you before the date indicated.

Do you also provide express delivery?

No, we use the standard delivery service of our shipper. Please contact us in advance, before you place your order, and we will see if there are any alternative shipping methods available for your shipment.